Unemployment Compensation Service Center Operations Manager 2 pay range
Commonwealth of Pennsylvania · class code 22986
- Class code
- 22986
- Pay scale group
- ST 09
- Pay unit
- Year
- Bargaining unit
- F3
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Unemployment Compensation Service Center Operations Manager 2 is $78,925 to $119,844 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 22986.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 01/11/2010.
What the state says the job is
This is managerial work in directing program operations within a large Unemployment Compensation Service Center. An employee in this job is responsible for planning, organizing, and directing program operations within a large Unemployment Compensation Service Center with a complement of 75 or more permanent positions that telephonically provides Unemployment Compensation claims and benefits services. Work involves directing daily operations, through one or more subordinate Unemployment Compensation Service Center Operations Managers 1, within an automated call center, providing direction to subordinate managers and staff, ensuring effective use and optimum performance of automated claims taking and processing technology, monitoring and evaluating claims and adjudication activities, and developing and implementing processes and procedures to ensure the most efficient and effective deliver ...
Examples of the work
Directs staff, through subordinate Unemployment Compensation Service Center Operations Managers 1, in the taking and processing of initial and continued claims for Unemployment Compensation benefits, reviewing and rendering monetary and non-monetary eligibility determinations, making overpayment adjustments, processing appeals in disputed claims, and detecting and preventing fraud. Develops operational guidelines and procedures to provide subordinate staff with guidance and direction in claims taking and adjudication practices necessary to achieve customer satisfaction and compliance with state and federal requirements.
Minimum qualifications
One year as an Unemployment Compensation Service Center Manager 1; or Two years as an Unemployment Compensation Claims Supervisor; or Three years of professional experience in the interpretation and application of the benefit paying provisions of Unemployment Compensation Laws that included or was supplemented by two years of supervisory experience.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.