Customer Experience Center Director pay range
Commonwealth of Pennsylvania · class code 73260
- Class code
- 73260
- Pay scale group
- ST 11
- Pay unit
- Year
- Bargaining unit
- A3
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Customer Experience Center Director is $102,788 to $156,167 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 73260.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 10/19/2019.
What the state says the job is
This is managerial and administrative work in directing taxpayer assistance and customer service in the Department of Revenue’s Customer Experience Center (CEC). The employee in this job directs, through subordinate managers, taxpayer customer and collection services for all taxes and programs administered by the Department of Revenue. The employee oversees and directs all regional and on-site call center functions, continuing education and technical training of department staff, and outreach programs, events, and education for agency staff and external customers. Work involves assessing taxpayer customer services, staff education, and outreach programs; developing and expanding service area standards and processes; and developing and directing the implementation of policies for improving the CEC and meeting the department’s goals.
Examples of the work
• Plans, coordinates, and directs, through subordinate managers, the technical, administrative, and management activities of the CEC. • Directs the operation of all agency call centers, including call support for delinquent tax collection, property tax rebate funds, and other taxation bureaus within the department. • Directs, develops, and implements policies, procedures, and regulations to improve the CEC’s program efficacy. • Supports the department’s goals and objectives related to continuing education and staff technical training by initiating, prioritizing, developing, and conducting internal and external training and education.
Minimum qualifications
• Five years of supervisory experience in the delivery of technical services and assistance to Pennsylvania taxpayers or customers, and a bachelor’s degree; or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.