User Support Analyst pay range
State of North Carolina · class code 31004079
- Class code
- 31004079
- Pay group
- DT06
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Analyst is $65,607 to $98,412 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004079.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
This is experienced professional work in providing comprehensive and innovative planning, analytical and technical assistance to users in the preparation of programs and applications to support research, instructional and administrative activities within universities and state agencies. May troubleshoot desktop, laptop mobile devices, or software applications, perform upgrades and reimaging, set up new workstations and relocate existing ones. When on-call, respond to occasional after-hours calls from employees regarding technical issues. May require travel to state offices for workstation setup and/or moves. May design computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy.
Knowledge, skills and abilities
Working knowledge as demonstrated by an understanding and use of the principles, theories and practices pertinent to area of responsibility. Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware and to identify trends and makes suggestions for technical modifications to solve future problems. Working knowledge and skills from a range of technologies to address work assignments Ability to mentor or train peers and others. Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction Ability to document solutions that solve client problems and clearly presents ...
Minimum qualifications
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.
Nearby classes in North Carolina
User Support Analyst in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Arkansas | $54,924 | $89,613 | $54,924 to $89,613 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.