Operations Analyst pay range
State of North Carolina · class code 31004102
- Class code
- 31004102
- Pay group
- DT06
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Operations Analyst is $65,607 to $98,412 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004102.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 02/2022.
What the state says the job is
Positions in this class provide support for IT services which may include distributed platforms, mainframe and network. Those services include monitoring distributed platforms, mainframe, storage, and networks for alerts and failures and responding to those situations immediately. In this capacity, they troubleshoot the issues, make repairs and support vendors in diagnosing, and rectifying problems. Responsible for deploying management software to servers and configuring the servers based on customer requirements which are specified. They assist management in ensuring all aspects of issues and deployments are properly and sufficiently documented.
Knowledge, skills and abilities
Thorough knowledge of job specific operating systems and a working knowledge of other operating systems and the deployment options available. Working knowledge of troubleshooting tools available and the ability to use them in performing in depth troubleshooting methods without assistance. Working knowledge of hardware/devices active in responsible environment. Working knowledge of problem escalation but may need assistance in escalating process. Working knowledge of all security procedures and processes necessary in performing tasks. Ability to assist in developing standards and/or procedures to provide for operational efficiency and to prevent problems. Ability to document and submit recomm ...
Minimum qualifications
Bachelor's degree in computer science, computer information systems, computer science engineering or a closely related degree from an appropriately accredited institution; or Bachelor's degree from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or Associate degree in computer information technology, computer engineering technology or networking technology from an appropriately accredited institution and one year of experience in operations/systems work or closely related area; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.