IT Help Desk Technician pay range
Commonwealth of Pennsylvania · class code 01606
- Class code
- 01606
- Pay scale group
- ST 05
- Pay unit
- Year
- Bargaining unit
- A1
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for IT Help Desk Technician is $46,827 to $70,592 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 01606.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 08/31/2023.
What the state says the job is
This is entry-level technical work in the provision of routine technical assistance to users of commonwealth IT devices, systems, and services; and in the installation, operation, and maintenance of IT hardware, software, and peripheral devices. An employee in this job provides routine workstation and user support services based on established standards and guidelines. Work involves receiving calls for assistance; documenting problems; and diagnosing, troubleshooting, and resolving routine hardware and software problems. Work includes setting up and installing personal computers (PCs) and associated peripheral hardware such as printers, scanners, and desktop hardware components; and installing and configuring operating systems, applications, and other software on PCs and peripheral hardware.
Examples of the work
• Troubleshoots a wide range of routine user issues with hardware, software, peripheral devices, security, and connectivity according to established guidelines. • Seeks general information on non-routine and unique user issues, logs tickets, and refers the individual to the appropriate IT support team or higher level Technician for follow-up and resolution. • Configures various models of desktops, laptops, and other devices for employee workstations based on standard procedures and processes.
Minimum qualifications
• Completion of the IT Help Desk Apprentice program (commonwealth title).
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.