User Support Technician I pay range
State of North Carolina · class code 31004083
- Class code
- 31004083
- Pay group
- DT04
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Technician I is $56,772 to $85,159 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004083.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
Employees in this class perform tasks to aid in the on-going support of computer users. Employees provide hardware and software support to users including but not limited to, technical advice on software packages, LAN/hard disk back-ups for disaster recovery, hardware and software installation, disk formatting. Employees may work in a centralized computing environment where technical referrals are readily available. Duties involve gathering information on the user's situation, referring to manuals or documentation to resolve the situation, and relaying more technical situations to other technical professionals. Performs first line of professional IT support and troubleshoots basic/routine issues. Duties require excellent customer service and strong communication skills in a customer-facing environment.
Knowledge, skills and abilities
Knowledge of computers and related information technology devices. Experience providing technical support over the phone and recording details into an IT Service Management application. Ability to communicate effectively with clients who may not be coherent in clarifying problem situations, ability to establish and maintain effective working relationships. and ability to work under considerable time constraints and other demands. . Capable of resolving routine problems based on existing documentation, training, and resources.
Minimum qualifications
Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.