User Support Manager II pay range
State of North Carolina · class code 31004081
- Class code
- 31004081
- Pay group
- DT11
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Manager II is $91,600 to $160,299 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004081.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
Responsible for the day-to-day operations and management of a team of user support staff that provide first and second level support to users of a variety of information technology and communications systems. Oversees, directs, and evaluates workflow to ensure timely response and resolutions of problems. Coordinates work activities to achieve the volume expected to meet operational requirements. Distinguished from User Support Manager I by the level and complexity of support provided by the team. Responsible for the effective leadership and integration of the support team into the IT operational environment. Provide vision and strategic planning and drives continual service and process improvement across the organization. Develops requirements and collaborates across teams to ensure delivery of a consistent customer experience.
Knowledge, skills and abilities
Thorough knowledge of enterprise capabilities through acquisition and application of new technologies. Ability to define business strategies and contributes to the enterprise vision. Ability to direct higher-level planning, organizing and staffing. May coordinate plans directly or through subordinates. Ability to evaluate and modify department services to provide enhanced quality and ability to establish proactive relationships with customers.
Minimum qualifications
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in the information technology field including at least two years of experience in technology support related work; or Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in the information technology field including at least two years of experience in technology support related work; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.