Consumer Protection Specialist II pay range
State of North Carolina · class code 32000134
- Class code
- 32000134
- Pay group
- NC10
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Consumer Protection Specialist II is $43,267 to $75,718 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 32000134.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/2018.
What the state says the job is
This is more advanced level work in the Consumer Protection Division of DOJ than the Consumer Protection Specialist I. The employees are assigned complex or unusual consumer complaints. Employees investigate complaints by reviewing existing complaint information, conducting further research, interviewing witnesses, creating affidavits, and at times by taking a non-threatening undercover role to obtain information. Other duties found at the Level II are providing legal support assistance, assisting in settlement actions and analysis of less complex financial records. The supervisor reviews the complaint package and consults with the appropriate attorney in the unit about supporting a potential legal case against a manufacturer, distributor, or supplier of consumer products and services.
Knowledge, skills and abilities
Working knowledge of the basic programs and functions of State and federal regulatory agencies, and State and professional licensing boards. Considerable knowledge of North Carolina and federal consumer protection laws. Ability to understand moderately complex contracts and agreements between parties. Ability to gather and analyze information, come to a valid conclusion, and communicate effectively with company officials and irate consumers. Ability to establish and maintain effective working relationships with a wide variety of persons. Ability to prepare material for speeches and public presentations and skill in presenting educational workshops and seminars to various groups and answering ...
Minimum qualifications
Bachelor's degree from an appropriately accredited institution and three years of experience in customer services and information, consumer complaints, claims adjustment or related work involving public contact and interpretation of contracts, agreements, laws, rules, and regulations requiring communicative skills; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.
Nearby classes in North Carolina
Consumer Protection Specialist II in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Mississippi | $31,111 | $54,676 | $31,111 to $54,676 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.