IT Client Support Technician II pay range
Commonwealth of Kentucky · class code 21005131
- Class code
- 21005131
- Pay grade
- 13
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for IT Client Support Technician II is $3,339 to $5,343 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $40,071 to $64,114 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 21005131.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $3,339 | $5,009 | per month |
| Range 40-hour week | $3,562 | $5,343 | per month |
| Range Hourly | $20.55 | $30.82 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Within Commonwealth of Technology (COT) and non-consolidated agencies, provides client-side support for endpoint incidents related to operating systems and computer hardware or software. Assesses and gathers information pertaining to individual problems for users and provides troubleshooting solutions. Installs information technology (IT) related equipment according to enterprise standards; and performs other duties as required.
Examples of the work
Installs computer hardware, agency specific software, printers, and other IT-related equipment according to enterprise standards. Troubleshoots and resolves customer reported issues by providing client-side support for escalated incidents relating to the operating system and computer hardware/software. Logs and tracks customer issues within the current IT Service Management (ITSM) platform. Maintains accurate record reporting in an agency ITSM solution of hardware inventory and ticket management. Assists lower-level technicians with elevated issues or tickets and escalates advanced problems when presented.
Minimum qualifications
EDUCATION: High School graduate. EXPERIENCE, TRAINING, OR SKILLS: Two years of experience in centralized endpoint management, systems analysis, systems support, or computer operating systems. Substitute EDUCATION for EXPERIENCE: Additional education in computer science, IT, or related field will substitute for the required experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: Additional experience in centralized endpoint management, systems analysis, systems support, computer operating systems, or related field will substitute for the required education on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.