Customer Service Specialist 2 pay range
State of Washington · class code 102B
- Class code
- 102B
- Salary range
- 41
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Customer Service Specialist 2 is $44,856 to $59,760 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 102B.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 41 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $44,856 | $45,924 | $47,004 | $48,048 | $49,296 | $50,412 | $51,600 | $52,872 | $54,204 | $55,596 | $56,952 | $58,392 | $59,760 |
| Monthly | $3,738 | $3,827 | $3,917 | $4,004 | $4,108 | $4,201 | $4,300 | $4,406 | $4,517 | $4,633 | $4,746 | $4,866 | $4,980 |
| Hourly | $21.48 | $21.99 | $22.51 | $23.01 | $23.61 | $24.14 | $24.71 | $25.32 | $25.96 | $26.63 | $27.28 | $27.97 | $28.62 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
See Customer Service Specialist 1. Distinguishing Characteristics Working under general supervision, positions are fully qualified to provide analysis and interpretation of applicable laws, policies and procedures to offer resolutions within a specific segment area. Positions at this level make decisions and judgements within established program standards. Works with higher-level customer service specialists to resolve the more complex inquiries, concerns or problems.
Examples of the work
Provides services to clients/customers both internal and external; applies knowledge and applicable laws, policies and procedures; gives presentations and offers assistance to other internal divisions, external organizations and state and federal agencies; Independently resolves client/customer problems by identifying the issues, accessing services and agency specific web tools, applications and/or online systems.
Minimum qualifications
High school diploma or equivalent and two years of experience providing assistance to clients/customers regarding inquiries, complaints or problems. OR One year of experience as a Customer Service Specialist 1. OR Equivalent education/experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.
Nearby classes in Washington
Customer Service Specialist 2 in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Ohio | $26.54 | $34.53 | $55,203 to $71,822 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.