Consumer Program Specialist 3 - Utc pay range
State of Washington · class code 454N
- Class code
- 454N
- Salary range
- 52
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Consumer Program Specialist 3 - Utc is $58,392 to $78,504 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 454N.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 52 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $58,392 | $59,760 | $61,332 | $62,880 | $64,512 | $66,072 | $67,704 | $69,348 | $71,136 | $72,900 | $74,748 | $76,608 | $78,504 |
| Monthly | $4,866 | $4,980 | $5,111 | $5,240 | $5,376 | $5,506 | $5,642 | $5,779 | $5,928 | $6,075 | $6,229 | $6,384 | $6,542 |
| Hourly | $27.97 | $28.62 | $29.37 | $30.11 | $30.90 | $31.64 | $32.43 | $33.21 | $34.07 | $34.91 | $35.80 | $36.69 | $37.60 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
In the Regulatory Services Division of the Utilities and Transportation Commission, performs professional activities relating to investigating and regulating privately owned public utilities or transportation companies. This includes independently planning, organizing, or managing consumer issues in a caseload of general rate cases; docketed tariff revisions and rule makings; formal complaints involving multi-jurisdictional companies; industry or agency-wide, multidisciplinary or multi-tariff notices; and contested or appealed informal consumer complaints. May supervise or lead staff.
Examples of the work
Independently plans, prepares, coordinates, conducts and supervises technical research studies, investigations or projects regarding public utility or transportation regulation, including quality of service and adequacy of customer notice; develops conclusions and recommendations for presentation to senior management and Commissioners, for publishable reports and for legally contested proceedings; Advises and consults with Commissioners, utility subscribers and customers, other governmental agencies, legislators, officials of civic or service organizations and regulated company management regarding applications, interpretation or revision of Commission rules, policies and orders, rates or co ...
Minimum qualifications
A Bachelor's degree and four years of experience conducting professional level research, dispute resolution, investigation, or claims adjustment. OR Two years as a Consumer Program Specialist or equivalent. Additional qualifying experience will substitute, year for year, for the Bachelor's degree. A Master's degree will substitute for up to two years of experience. A Ph.D. or a law degree will substitute for up to three years of the required experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.