Director of Retail Operations, PLCB pay range
Commonwealth of Pennsylvania · class code 02397
- Class code
- 02397
- Pay scale group
- ST 13
- Pay unit
- Year
- Bargaining unit
- A3
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Director of Retail Operations, PLCB is $133,810 to $186,309 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 02397.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 08/06/2014.
What the state says the job is
This is highly responsible administrative work directing retail operations within the Pennsylvania Liquor Control Board (PLCB). The employee in this job is responsible for the strategic planning, policy development, and operation and support of all Wine and Spirits stores located throughout Pennsylvania. Work involves serving as the principal advisor to the Chief Executive Officer (CEO) and Board on all matters pertaining to retail operations; making recommendations to and conferring with the CEO and Board regarding the formulation and revision of policies and procedures; developing and revising policies and procedures to improve operations, profitability, and customer service; and researching and reviewing programs and legislation to develop executive policy recommendations that will enable the PLCB to be a retail industry leader.
Examples of the work
Directs, through subordinate bureau directors, the retail operations for all Wine and Spirits stores located throughout Pennsylvania. Advises the CEO and Board on all matters pertaining to retail operations. Develops and revises policies involving property management and maintenance, retail systems and support, and regional operations to improve operations, profitability, and customer service. Reviews proposed policy changes for their impact on operating procedures. Plans and oversees the direction of property management and maintenance, retail systems and inventory control, and customer service. Oversees the implementation of statewide retail customer service programs.
Minimum qualifications
Ten years of experience directing a comprehensive retail store operations program that includes three years of program and policy planning and development experience and three years of supervisory experience, and a bachelor’s degree in business administration or closely related field; or An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.