Customer Experience Associate Supervisor pay range
Commonwealth of Pennsylvania · class code 03877
- Class code
- 03877
- Pay scale group
- ST 07
- Pay unit
- Year
- Bargaining unit
- A2
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Customer Experience Associate Supervisor is $60,538 to $92,010 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 03877.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/26/2025.
What the state says the job is
This is supervisory work providing taxpayer and customer support in the Department of Revenue’s Customer Experience Center. An employee in this job plans, directs, and schedules the work of Customer Experience Associates (CEAs) engaged in providing taxpayer service and customer support for the full range of taxes and programs administered by the department. Work involves evaluating performance and production statistics; recommending and implementing programs or processes to improve taxpayer experience; and reviewing and researching sensitive issues and inquiries that cannot be resolved by employees. Work is performed independently under the general direction of an administrative supervisor and is reviewed through reports and conferences for overall program effectiveness.
Examples of the work
• Supervises CEAs engaged in providing customer service and technical assistance to taxpayers regarding their accounts, outstanding liabilities, and delinquencies. • Participates in developing and implementing projects and initiatives aimed at improving customer relations, taxpayer services, and tax collections. • Reviews various reports and systems for performance statistics, interprets production statistics, and provides training when statistics indicate opportunities for improvement. • Reviews, researches, and resolves sensitive issues and inquiries that cannot be resolved by employees and provides guidance and direction on response approach.
Minimum qualifications
• One year as a Customer Experience Associate 2 (Commonwealth title); or • Three years as a Customer Experience Associate 1 (Commonwealth title); or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.