User Support Technician II pay range
State of North Carolina · class code 31004084
- Class code
- 31004084
- Pay group
- DT05
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Technician II is $61,031 to $91,546 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004084.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
This is second level support and problems that cannot be resolved at the first level are referred to this level. May specialize on specific system and application issues. Responsible for providing high level support to clients over the phone or through remote sessions. Responsibilities include advanced assessment, triage, documentation, and resolution of basic incidents and requests. Issues outside of the scope of responsibility will be escalated as needed to appropriate staff. Position assists in the design of computer training manuals by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy. Conducts training classes by presenting job-specific, agency/university specific, and generic software applications.
Knowledge, skills and abilities
Working knowledge of networking, telecommunications, office software and systems. Ability to prioritize workflow and organize diverse material and ability to handle multiple, competing and changing priorities. Ability to interact effectively and professionally, and provide exceptional service, both internally and externally at all times with exemplary customer service skills. In depth understanding of computer hardware and troubleshooting. Experience supporting and troubleshooting line of business applications. Ability to prioritize workflow and organize diverse material; ability to handle multiple, competing and changing priorities. Ability to interact effectively and professionally, displa ...
Minimum qualifications
Associate degree in computer science or an IT related field from an appropriately accredited institution and one year of experience in the information technology field related to the position's role; or High school or General Educational Development (GED) diploma and three years of experience in the field of technology related to the position's role; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.