Consumer Complaint Supervisor pay range
State of North Carolina · class code 32001202
- Class code
- 32001202
- Pay group
- NC10
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Consumer Complaint Supervisor is $43,267 to $75,718 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 32001202.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/2018.
What the state says the job is
This is supervisory and advanced work in the North Carolina Utilities Commission involving the review, investigation, and analysis of a variety of complaints received from the general public related to utilities and utilities services. Position is responsible for supervising the "Consumer Complaint and Information Section" of the Engineering Division. Work involves the receiving and assigning of consumer complaints to lower level complaint analysts; however, the more difficult or special complaints received from citizens, legislators, attorneys and company officials are retained and resolved by the position. Complaints and questions that arise are related to quality of services, utility billings, alleged discriminatory or irregular actions by the utility companies, and unsanitary or unsafe practices.
Knowledge, skills and abilities
Considerable knowledge of public utilities operations, plant facilities, and services provided. Considerable knowledge of the North Carolina Utilities Commission's legal authority and its policies, rules, regulations, and guidelines governing the operation of public utilities. Considerable knowledge of the organization, function, and procedures of the Commission. Considerable knowledge of utility terminology, billing procedures, rates, and rate structures. Ability to analyze a variety of complaints and questions and draw valid conclusions. Ability to plan, supervise, and coordinate the work of others. Ability to deal tactfully with irate customers, attorneys, legislators, and company officia ...
Minimum qualifications
Bachelor's degree from an appropriately accredited institution and three years of experience in the review, analysis, and resolution of a variety of consumer or organizational program complaints and questions, preferably including two years in a public utility operational or regulatory environment; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.
Nearby classes in North Carolina
Consumer Complaint Supervisor in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Wisconsin | $28.24 | $64.93 | $58,739 to $135,054 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.