Customer Service Specialist 4 pay range
State of Washington · class code 102D
- Class code
- 102D
- Salary range
- 47
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Customer Service Specialist 4 is $51,600 to $69,348 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 102D.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 47 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $51,600 | $52,872 | $54,204 | $55,596 | $56,952 | $58,392 | $59,760 | $61,332 | $62,880 | $64,512 | $66,072 | $67,704 | $69,348 |
| Monthly | $4,300 | $4,406 | $4,517 | $4,633 | $4,746 | $4,866 | $4,980 | $5,111 | $5,240 | $5,376 | $5,506 | $5,642 | $5,779 |
| Hourly | $24.71 | $25.32 | $25.96 | $26.63 | $27.28 | $27.97 | $28.62 | $29.37 | $30.11 | $30.90 | $31.64 | $32.43 | $33.21 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
This is the supervisory level of the series. Positions direct the work of Customer Service Specialists who are responsible for resolving customer service inquiries, concerns, and problems within an assigned segment area. Provide leadership, guidance, mentoring, support, and ongoing feedback to staff and conducts performance evaluations. Positions may supervise volunteers.
Examples of the work
Plans and directs the work of staff; reviews work for compliance with agency policy; analyzes, monitors, and assigns tasks, workload and performance standards to ensure smooth flow of work; recommends appropriate employee personnel actions, placements, corrective action and reassignments; Conducts continuing analysis of customer service, identifies problems, analyzes business, management or technology needs and initiates action to meet changing business needs; Consults with agency management on client/customer relations issues; recommends changes to agency procedures to enhance access to agency services and agency specific web tools, applications and/or online systems; Analyzes agency policy ...
Minimum qualifications
High school diploma or equivalent and four years of experience providing assistance to clients/customers regarding inquiries, complaints or problems. OR One year of experience as a Customer Service Specialist 3. OR Equivalent education/experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.