Customer Service Manager pay range
State of Washington · class code 103D
- Class code
- 103D
- Salary range
- 56
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Customer Service Manager is $64,512 to $86,688 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 103D.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 56 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $64,512 | $66,072 | $67,704 | $69,348 | $71,136 | $72,900 | $74,748 | $76,608 | $78,504 | $80,496 | $82,440 | $84,528 | $86,688 |
| Monthly | $5,376 | $5,506 | $5,642 | $5,779 | $5,928 | $6,075 | $6,229 | $6,384 | $6,542 | $6,708 | $6,870 | $7,044 | $7,224 |
| Hourly | $30.90 | $31.64 | $32.43 | $33.21 | $34.07 | $34.91 | $35.80 | $36.69 | $37.60 | $38.55 | $39.48 | $40.48 | $41.52 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Manages a customer service unit for an agency.
Examples of the work
Develops and implements statewide customer relations policies and procedures for an agency and sets unit standards and performance measures; Conducts continuing analysis of agency customer service and initiates corrective action to meet changing needs; Consults with agency management on customer relations issues and recommends changes to agency procedures to enhance access to agency services; Plans and directs the program of the unit and reviews work for compliance with agency policy; Coordinates customer service training; Provides consultation and facilitates customer service problem resolution; Supervises lower level staff.
Minimum qualifications
Positions typically require a Bachelor’s degree and one year of experience providing assistance to customers regarding inquiries, complaints, or problems.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.
Nearby classes in Washington
Customer Service Manager in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Arizona | $21.14 | $38.08 | $43,981 to $79,200 |
| Missouri | $34,992 | $73,392 | $34,992 to $73,392 |
| Ohio | $30.22 | $37.75 | $62,858 to $78,520 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.