Police Communications Operator pay range
Commonwealth of Pennsylvania · class code 73020
- Class code
- 73020
- Pay scale group
- ST 05
- Pay unit
- Year
- Bargaining unit
- A1
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Police Communications Operator is $46,827 to $70,592 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 73020.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 09/25/2015.
What the state says the job is
This is specialized work in receiving, transmitting, maintaining, and coordinating public safety information in support of Pennsylvania State Police (PSP) law enforcement functions. An employee in this job performs communications activities necessary for providing emergency and non-emergency police services to the general public. Work involves receiving, prioritizing, and determining the appropriate disposition of incoming calls from the public, PSP staff, and other agencies; dispatching State Police Troopers and relaying information over radio, telephone, and computer systems; querying, entering, and updating information in electronic record management systems; greeting and assisting station visitors; and answering questions and addressing concerns regarding agency programs, operations, and related services.
Examples of the work
• Receives calls from the general public and county 911 operators regarding criminal activity, vehicle accidents, traffic violations, disabled motorists, suicidal subjects, requested welfare checks, scams, requests for assistance, or to speak with a Trooper, and related police and non-police activities. • Questions callers to gather details, determine response requirements, and assign relative priorities of incidents. • Dispatches and relays incident information to State Police Troopers over radio, telephone, and computer systems. • Contacts local service providers such as municipal police, fire, ambulance, towing, and PennDOT to provide incident details and request assistance and response.
Minimum qualifications
• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or • Two years of experience using computer systems for entering, updating, and retrieving information; or • Completion of 60 college credits; or • An equivalent combination of experience and training.
Special requirements
• All employees must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.