Insurance Consumer Services Division Chief pay range
Commonwealth of Pennsylvania · class code 04000
- Class code
- 04000
- Pay scale group
- ST 09
- Pay unit
- Year
- Bargaining unit
- A3
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Insurance Consumer Services Division Chief is $78,925 to $119,844 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 04000.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 03/16/2015.
What the state says the job is
This is professional managerial work directing the activities of a division in the Bureau of Consumer Services in the Department of Insurance. An employee in this job is responsible for directing the activities of subordinates handling consumer inquiries, providing consumer education and outreach, and performing complaint investigations. Work involves handling complex and/or high profile consumer inquiries, complaint investigations and consumer education and outreach. Work also includes assisting with policy or regulatory development by providing input from the consumer perspective. Work is performed with a high degree of independence and is reviewed by the Director, Bureau of Consumer Services for effectiveness, soundness of judgment and conformance to program goals and departmental policies.
Examples of the work
• Directs, through subordinate supervisors, a technical and professional staff responsible for providing a range of insurance consumer services including investigating consumer inquiries and complaints and providing consumer education, outreach, and response. • Oversees the investigation and response to consumer inquiries and complaints to ensure compliance with established guidelines and procedures. • Prepares and maintains reports on trends of inquiries and complaints and identifies adverse trends. • Provides management with an ongoing overview of consumer issues and concerns. • Supervises or personally conducts interviews, gathers information, and resolves complaints and inquiries.
Minimum qualifications
• Two years of experience as an Insurance Investigator Supervisor; or • Six years of professional experience in insurance underwriting, insurance investigations, claims adjustment, or as an insurance agent or broker, which includes two years of supervisory experience in insurance public contact work, and a bachelor’s degree; or • An equivalent combination of experience and training which includes two years of supervisory experience in insurance public contact work.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.