Information Technology Technician pay range
Commonwealth of Pennsylvania · class code 01510
- Class code
- 01510
- Pay scale group
- ST 06
- Pay unit
- Year
- Bargaining unit
- A4
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Information Technology Technician is $53,008 to $80,646 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 01510.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 08/31/2023.
What the state says the job is
This is limited technical IT work in the installation, operation, and maintenance of IT hardware and software, or in providing technical assistance in support of IT hardware and software users. An employee in this job performs a variety of technical duties providing IT workstation and user support services. Work involves receiving calls for assistance, documenting problems, and diagnosing, troubleshooting, and resolving hardware and software problems or referring the caller to the next level of service; setting up and installing personal computers (PCs) and associated peripheral hardware such as printers, scanners, and desktop hardware components; installing and configuring operating systems, applications, and other software on PCs and peripheral hardware; providing assistance and support in the use of software application programs, network utilities, and hardware devices; providing trai ...
Examples of the work
• Receives calls for assistance, elicits information, and performs hardware and software diagnostic procedures, including the use of software utility programs, to diagnose and troubleshoot IT hardware and software problems; and resolves, refers to technical staff, or arranges for vendor service follow-up to ensure that the work is completed appropriately. • Documents the problem and all troubleshooting steps taken for each incident for tracking purposes and future reference. • Performs hardware and software diagnostics to isolate and correct functional problems. • Utilizes remote control software to troubleshoot desktop issues from a central location.
Minimum qualifications
• One year of experience as an IT Help Desk Technician (commonwealth title); or • An associate degree in an IT field; or • Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or • One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field; or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.
Nearby classes in Pennsylvania
Information Technology Technician in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| California | $4,133 | $6,810 | $49,596 to $81,720 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.