Director, Bureau of Consumer Services, Insurance pay range
Commonwealth of Pennsylvania · class code 04131
- Class code
- 04131
- Pay scale group
- ST 10
- Pay unit
- Year
- Bargaining unit
- A3
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Director, Bureau of Consumer Services, Insurance is $89,996 to $136,842 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 04131.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/01/1989.
What the state says the job is
This is responsible managerial work in directing the consumer services and consumer education programs in the Insurance Department. The employee in this class plans, directs and coordinates all activities of the Bureau of Consumer Services. Work involves directing the activities of four regional offices engaged in the review and resolution of consumer inquiries and complaints. Work also involves directing the consumer education program to educate and inform consumers about insurance related matters. Work includes directing the collection of data and the evaluation of information and statistics pertaining to insurance complaint resolution. An important aspect of the work is promoting consumer awareness of insurance and of the services available through the Department to assist in problem resolution.
Examples of the work
Plans and directs all activities of the Bureau of Consumer Services. Directs the activities of four regional offices engaged in the review and resolution of consumer complaints. Directs a program to educate and inform consumers about insurance related matters through public appearances, cooperation with the insurance industry, provision of consumer information and educational program development. Interrelates with insurance companies and agents to resolve consumer problems and determines violations of insurance laws and regulations. Directs the collection of data and analysis of information and statistics pertaining to insurance complaint resolution.
Minimum qualifications
Three years of experience as an Insurance Regional Manager or Chief, Insurance Consumer Education; or Eight years of progressively responsible experience in insurance underwriting, claims, or investigation, including or supplemented by four years in an administrative or supervisory capacity, and a Bachelor's degree; or Any equivalent combination of experience and training which includes the requisite administrative or supervisory experience.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.