Childline Caseworker pay range
Commonwealth of Pennsylvania · class code 40010
- Class code
- 40010
- Pay scale group
- ST 06
- Pay unit
- Year
- Bargaining unit
- F4
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Childline Caseworker is $53,008 to $80,646 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 40010.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 05/31/2023.
What the state says the job is
This is professional work receiving, evaluating, and processing reports of suspected child abuse and neglect for Pennsylvania’s mandated child protective services program. An employee in this job analyzes and refers reports of suspected child abuse and neglect to the appropriate investigative agency. Work involves receiving verbal and written referrals from the ChildLine hotline; interviewing and counseling callers regarding alleged child abuse and well-being concerns; analyzing and categorizing referral information consistent with the Child Protective Service Law (CPSL); and forwarding reports to the appropriate county children and youth agencies (CCYA) or regional Office of Children, Youth and Families (OCYF), law enforcement offices, and other public agencies.
Examples of the work
• Evaluates phone calls and written referrals from mandated reporters and the public concerning allegations of child abuse or concerns for a child’s well-being. • Obtains sensitive and confidential information from callers and enters enter it into a database. • Advises callers of confidentiality and informs mandated reporters of their legal responsibilities and right to know investigative outcomes. • Determines if allegations meet the CPSL definition for Child Protective Services (CPS) and refers them to the applicable CCYA, licensing, and law enforcement agencies. • Refers non-CPS reports to the appropriate child welfare and law enforcement agencies for assessment and follow-up services.
Minimum qualifications
• A bachelor’s degree; or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.