User Support Manager I pay range
State of North Carolina · class code 31004080
- Class code
- 31004080
- Pay group
- DT09
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Manager I is $81,504 to $122,256 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004080.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
Responsible for the day-to-day operations and supervision of a team of user support staff that provide first and second level support to users of a variety of information technology and communications systems. Oversees, directs, and evaluates workflow to ensure timely response and resolutions of problems. Coordinates work activities to achieve the volume expected to meet operational requirements. Manages compliance of processes and procedures. Primarily responsible for the quality and compliance of incident and request management, which includes ensuring enforcement of quality customer service and process, as defined by standard operating procedures, to ensure a high level of customer satisfaction for all supported services.
Knowledge, skills and abilities
Thorough knowledge and expertise in technical area. Ability to contribute to planning with peers and upper management. Relies on experience and judgment to plan and accomplish goals. Ability to analyze and review area accomplishments toward organizational objective in order to maximize operations. Ability to plan and implement the delivery and improvement of services, staffing and resources, some of which may be at a higher more strategic level. Working knowledge of current technology issues. Ability to demonstrate initiative to resolve unexpected problems. Ability to promote a positive customer service attitude among employees to improve client satisfaction. Ability to communicate in writin ...
Minimum qualifications
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and four years of progressive experience in the information technology field; or Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in the information technology field; or High School or GED and eight years of progressive experience in the information technology field; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.