Telecommunicator Supervisor pay range
State of North Carolina · class code 32000570
- Class code
- 32000570
- Pay group
- NC06
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Telecommunicator Supervisor is $35,596 to $62,294 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 32000570.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/2018.
What the state says the job is
Work in this classification includes supervision of a work unit comprised of telecommunicators that covers multiple shifts and complete coverage. The work of telecommunicators includes receipt and transmission of telephone, radio, DCI, email and other messages and dispatching law enforcement, fire and emergency units. Receive emergency and non-emergency calls, monitor alarms, security cameras, alerts and other emergency inputs and react accordingly. Telecommunicators liaise between the public and law enforcement or public safety officials. Interpret and relay information to field personnel concerning wanted persons, violations of laws and other criminal activities. Make immediate decisions on a wide variety of information received through various sources and disseminate information to field personnel, agency officials and other law enforcement agencies as appropriate.
Knowledge, skills and abilities
Thorough knowledge of jurisdiction and resources within it. Thorough knowledge of Federal Communications Commission rules and regulations concerning radio communications. Thorough knowledge of state and federal laws concerning use of criminal records and thorough knowledge of departmental policies and procedures. Ability to supervise a 24X7 operation and ability to multitask with multiple information inputs (phone, radio, internet, etc.) Ability to speak calmly and clearly, listening, taking notes, and being helpful and ability to communicate effectively with the public, maintain professional demeanor, and patiently give instructions. Ability to elicit information from callers and officers A ...
Minimum qualifications
High school or General Educational Development (GED) diploma and two years of experience as a telecommunicator; or an equivalent combination of education and experience.
Special requirements
Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment. . <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.