Government Program Eligibility Rep II pay range
State of North Carolina · class code 32001220
- Class code
- 32001220
- Pay group
- NC04
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Government Program Eligibility Rep II is $32,287 to $56,502 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 32001220.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/2018.
What the state says the job is
Positions in this classification coordinate technical processing functions within government benefits programs, often serving as the process and procedural experts. Positions coordinate the day-to-day functions of the program; communicate and interpret program information, policy and procedures; provide customer service to program clients; and maintain program records. Positions often serve as a primary program or functional unit contact, and problem-solve process and procedural issues. Work may involve service as a mid/high-level program assistant or mid-size unit supervisor. Work may involve the coordination, oversight, or approval of transactional activities within one or more government programs. Work at this level can encompass customer service representatives, higher level program technicians, and specialists.
Knowledge, skills and abilities
Considerable knowledge of the assigned program and may require knowledge of related program guidelines, information technology and communication systems. Considerable knowledge of relevant government program and functions relative to eligibility for disbursement of program benefits. Ability to analyze program benefits-related data and apply appropriate guidelines and procedures to routine, yet complex situations; ability to analyze, interpret, and evaluate information gathered through written and oral collection methods. Ability to interpret and explain program functions, procedures, rules, state and federal regulations, and laws to program client base orally and in written form effectively.
Minimum qualifications
Bachelor's degree from an appropriately accredited institution accompanied by at least one (1) year of experience reviewing, evaluating, or processing requests for program participation or eligibility; processing claims for benefits or payments; or other benefits program related experience that would include the analysis of criteria, funds, policies, or performance for compliance with program rules, regulations, laws, and /or practices, or Associate's degree from an appropriately accredited institution accompanied by at least three (3) years of experience reviewing, evaluating, or processing request for program participation or eligibility; processing claims for benefits or payments; or othe ...
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.