Business Systems Support Specialist pay range
State of North Carolina · class code 32000264
- Class code
- 32000264
- Pay group
- NC14
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for Business Systems Support Specialist is $52,592 to $92,036 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 32000264.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/2018.
What the state says the job is
Positions in this class will provide basic to intermediate support to users of the State's finance applications as well as identifying support trends, and analyzing and recommending new processes. These positions will provide assistance in matters of basic financial activities and other related duties with a limited functional or organizational scope. Employees will be responsible for central file maintenance for the supported financial systems. Some positions in this class may function as lead or subject matter expert (SME) specialists for a team. Those staff will spend the majority of time in the same role as general specialists, but they also coordinate the monitoring and assignment of duties, participate in the selection and training of specialist staff, and serve as liaison to the section manager. The SME role will provide leadership and guidance to other specialists.
Knowledge, skills and abilities
Knowledge of financial application software in general use. Knowledge of training development methods and ability to use presentation skills and tools in order to train state fiscal personnel in the most effective and efficient manner. Knowledge of call tracking and telephony systems may be required for some positions. Ability to effectively manage multiple priorities and adapt to change within a fast-paced environment. Ability to listen attentively to customer needs and concerns and demonstrate empathy. Ability to prepare clean and concise documentation, narratives, and other materials in connection with financial system work. Ability to gain the confidence of customers and to work effectiv ...
Minimum qualifications
Bachelor's degree in accounting, business administration, information systems, or other area that would provide a core curriculum in financial management or information technology from an appropriately accredited institution; or Associate's degree in a finance or information technology field from an appropriately accredited institution and 2 years of experience; or an equivalent combination of education and experience <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.