IT Operations Analyst pay range
Commonwealth of Kentucky · class code 21005066
- Class code
- 21005066
- Pay grade
- 11
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for IT Operations Analyst is $2,760 to $4,416 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $33,119 to $52,990 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 21005066.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $2,760 | $4,140 | per month |
| Range 40-hour week | $2,944 | $4,416 | per month |
| Range Hourly | $16.98 | $25.48 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Within Commonwealth of Technology (COT) and non-consolidated agencies, monitors the health of Information Technology (IT) systems and infrastructure within a Network Operations Center (NOC) environment for any alerts and notifies the affected areas of potential basic problems/outages; and performs other duties as required.
Examples of the work
Monitors the health of the IT systems and infrastructure such as switches, servers, etc., for any alerts and notifies the affected areas of potential problems/outages that are occurring in the enterprise. Provides basic support to users and escalates issues to the appropriate technical groups. Monitors the applications and infrastructure using system monitoring tools. Provides customer service assistance to users and maintains appropriate documentation. Provides customer support for user authentication, application access, and workstation functionality. Logs and tracks customer issues within the current IT Service Management platform.
Minimum qualifications
EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: One year experience in IT customer service, computer systems support, production support or related field. Substitute EDUCATION for EXPERIENCE: Additional education in IT customer service, computer systems support, production support or related field will substitute for the required experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: Additional experience in IT customer service, computer systems support, or production support will substitute for the education requirement on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.