IT Customer Support Analyst pay range
Commonwealth of Kentucky · class code 21005068
- Class code
- 21005068
- Pay grade
- 11
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for IT Customer Support Analyst is $2,760 to $4,416 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $33,119 to $52,990 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 21005068.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $2,760 | $4,140 | per month |
| Range 40-hour week | $2,944 | $4,416 | per month |
| Range Hourly | $16.98 | $25.48 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Within Commonwealth of Technology (COT) and non-consolidated agencies, provides Information Technology (IT) support in a Help Desk/Service Desk environment. Provides assistance to users in identifying and diagnosing basic issues as they relate to computing capabilities; and performs other duties as required.
Examples of the work
Provides IT support in a Help Desk/Service Desk environment. Interacts with customers and provides assistance as needed to resolve basic issues. Categorizes and records basic reported IT issues and advises users on the appropriate courses of action. Records and documents in the current ITSM platform. Develops documentation to be utilized in support of customers and agencies. Provides basic troubleshooting, and offers solutions via phone, email, or chat for issues that may include items pertaining to hardware, software, application, access, etc. Logs and tracks customer issues within the current IT Service Management platform.
Minimum qualifications
EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: One year of experience in IT customer service, computer systems support, or production support. Substitute EDUCATION for EXPERIENCE: Additional education in computer science, business or public administration, or a related field will substitute for required experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: Additional experience in IT customer service, computer systems support, or production support will substitute for the education requirement on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.