Consumer Complaint Investigator/Analyst pay range
Commonwealth of Kentucky · class code 20001878
- Class code
- 20001878
- Pay grade
- 15
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for Consumer Complaint Investigator/Analyst is $4,040 to $6,464 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $48,483 to $77,574 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 20001878.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $4,040 | $6,060 | per month |
| Range 40-hour week | $4,310 | $6,464 | per month |
| Range Hourly | $24.86 | $37.30 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 10/16/2023.
What the state says the job is
Determines appropriate strategy for complaint resolution. Interprets complaint data, identifying complaint trends for regulatory management. Compiles and organizes monthly complaint data for dissemination in report format. Oversees the work of lower- level Consumer Complaint Investigators; and performs other duties as required.
Examples of the work
Prepares monthly complaint data reports consisting of detailed and verified analyses and distributes reports to management staff for review. Evaluates monthly data reports, identifying complaint trends and significant complaint activities. Prepares monthly complaint review reports for agency. Reviews utility tariff filings for compliance with administrative regulations. Recommends approval or disapproval of tariff language and composes alternate language. Coordinates division complaint correspondence files. Provides general information to public regarding consumer protection laws.
Minimum qualifications
EDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: Must have four years experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field. Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year-basis.
Special requirements
Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.