It Support Technician 1 pay range
State of Washington · class code 481C
- Class code
- 481C
- Salary range
- 42
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for It Support Technician 1 is $45,924 to $61,332 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 481C.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 42 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $45,924 | $47,004 | $48,048 | $49,296 | $50,412 | $51,600 | $52,872 | $54,204 | $55,596 | $56,952 | $58,392 | $59,760 | $61,332 |
| Monthly | $3,827 | $3,917 | $4,004 | $4,108 | $4,201 | $4,300 | $4,406 | $4,517 | $4,633 | $4,746 | $4,866 | $4,980 | $5,111 |
| Hourly | $21.99 | $22.51 | $23.01 | $23.61 | $24.14 | $24.71 | $25.32 | $25.96 | $26.63 | $27.28 | $27.97 | $28.62 | $29.37 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Performs entry-level paraprofessional IT support work. Serves as the first point of contact for customers. Provides primary non-technical IT support and/or limited first level technical IT support to end users to resolve basic IT-related issues.
Examples of the work
Performs highly structured, entry-level IT paraprofessional assignments within the following job family disciplines: Customer Service: Receives, records, routes, monitors and closes tickets. Determines scope of work and either resolves issue or forwards tickets to higher level IT staff for resolution. Responds to and diagnoses issues through discussion with customer; Uses issue management databases and help desk systems. Reviews assigned tickets and assists as needed to ensure service has been completed. Communicates with customers regarding outages, system issues and related information technology issues.
Minimum qualifications
High School or GED and twelve months of experience resolving customer issues. OR Equivalent education/experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.