Customer Service Specialist 3 pay range
State of Washington · class code 102C
- Class code
- 102C
- Salary range
- 43
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Customer Service Specialist 3 is $47,004 to $62,880 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 102C.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 43 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $47,004 | $48,048 | $49,296 | $50,412 | $51,600 | $52,872 | $54,204 | $55,596 | $56,952 | $58,392 | $59,760 | $61,332 | $62,880 |
| Monthly | $3,917 | $4,004 | $4,108 | $4,201 | $4,300 | $4,406 | $4,517 | $4,633 | $4,746 | $4,866 | $4,980 | $5,111 | $5,240 |
| Hourly | $22.51 | $23.01 | $23.61 | $24.14 | $24.71 | $25.32 | $25.96 | $26.63 | $27.28 | $27.97 | $28.62 | $29.37 | $30.11 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
This is the senior, specialist or lead level of the series. Positions resolve more complex customer service inquiries, concerns, or problems in one or more segment areas. Positions work with multiple customers and are required to offer a wide range of solutions to ensure resolution to problems. Train, lead and mentor lower-level staff who are engaged in customer service resolution. May lead or supervise volunteers.
Examples of the work
Provides service and education to clients/customers both internal and external; applies knowledge and applicable laws, rules, policies, procedures and regulations; develops presentations; offers assistance to other internal divisions, external organizations, and other state and federal agencies; Creates and manages client/customer profiles and maintains integrity of the data and information while delivering specialized services, which may include resetting passwords, changing access levels and performing related activities to resolve client/customer access issues, and handling/processing legal documents; Instructs, monitors and engages with lower-level customer service staff on multi-dimensi ...
Minimum qualifications
High school diploma or equivalent and three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems. OR One year of experience as a Customer Service Specialist 2. OR Equivalent education/experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.