Customer Service Specialist 1 pay range
State of Washington · class code 102A
- Class code
- 102A
- Salary range
- 39
- Pay unit
- Year
- State
- Washington
- The State of Washington published pay range for Customer Service Specialist 1 is $42,780 to $56,952 per year.
- Washington State Office of Financial Management (OFM) keys this classification as class code 102A.
- This is the range the plan authorises, not the salary of any individual employee.
Step progression
Washington State Office of Financial Management (OFM) assigns this class to salary range 39 in the General Service Salary Schedule. The range pays 13 steps; a step is normally earned on a periodic increment date, not negotiated.
| Basis | A | B | C | D | E | F | G | H | I | J | K | L | M |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Annual | $42,780 | $43,836 | $44,856 | $45,924 | $47,004 | $48,048 | $49,296 | $50,412 | $51,600 | $52,872 | $54,204 | $55,596 | $56,952 |
| Monthly | $3,565 | $3,653 | $3,738 | $3,827 | $3,917 | $4,004 | $4,108 | $4,201 | $4,300 | $4,406 | $4,517 | $4,633 | $4,746 |
| Hourly | $20.49 | $20.99 | $21.48 | $21.99 | $22.51 | $23.01 | $23.61 | $24.14 | $24.71 | $25.32 | $25.96 | $26.63 | $27.28 |
Steps as published. The monthly and hourly rows are the state's own, not conversions of the annual row.
Class specification
The OFM classified job specification for this class is published by Washington State Office of Financial Management (OFM). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
This is the entry level of the series. Positions provide basic and routine customer service assistance to aid in problem resolution. Assist in identifying the causes of concern and offers solutions related to a specific segment area.
Examples of the work
Assists clients/customers by providing agency interpretation on policies, procedures and laws, provides explanations on forms, pamphlets and other materials; Reviews and researches file documentation to resolve client/customer-related complaints; advises clients/customers of proper procedures involved in appealing agency decisions; Responds to questions on all agency programs and how to access agency services; Assists clients/customers with establishing accounts, accepting all modes of payment for services and applying agency cash handling policies; Responds to client/customer questions or issues related to accessing and using services and agency specific web tools, applications and/or onlin ...
Minimum qualifications
High school graduation or equivalent and one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems. Equivalent education/experience.
Quoted from the OFM classified job specification, read 2026-10-21.
Where this comes from
Washington State Office of Financial Management (OFM) publishes this figure in Classified Job Listing joined to the OFM salary schedules effective July 1, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The dollar figures come from the salary schedule the listing assigns this range to.
Nearby classes in Washington
Customer Service Specialist 1 in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Ohio | $24.88 | $31.47 | $51,750 to $65,458 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.