Information Technology Support Specialist I pay range
State of Texas · class code 0228
- Class code
- 0228
- Pay group
- B14
- Pay unit
- Year
- State
- Texas
- The State of Texas published pay range for Information Technology Support Specialist I is $37,144 to $55,134 per year.
- Texas Comptroller of Public Accounts and the State Auditor's Office keys this classification as class code 0228.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
Texas Comptroller of Public Accounts and the State Auditor's Office publishes one State Auditor's Office job description (series) for the Information Technology Support Specialist series, which includes this class. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Performs computer systems support work in a help desk setting involving providing first-line assistance for operational problems of agency information technology systems and automated office equipment in a stand-alone, network, or mainframe environment.
How it differs from neighbouring classes
The Information Technology Support Specialist job classification series is intended for employees who provide technical assistance and support related to computer systems, hardware, and software in a help desk setting. Employees are typically part of a multi-tiered help desk team.
Examples of the work
Reviews and prioritizes incoming operational issues and requests for technical assistance related to computers, software, and standard office equipment; identifies and logs the type of problem or request; and monitors the status to ensure a timely resolution. Provides routine technical assistance troubleshooting software and hardware problems, as well as office equipment such as phones, printers, and fax machines; recognizes and escalates difficult problems to a higher level of support. Provides guidance to employees on installation standards, operating standards, new procedures, and peripheral equipment functions.
Quoted from the State Auditor's Office job description (series), read 2026-10-21.
Where this comes from
Texas Comptroller of Public Accounts and the State Auditor's Office publishes this figure in Classification Salary Schedule for Fiscal 2026-27, joined to the State's Position Classification Plan (SAO report 25-701). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay groups come from the State's Position Classification Plan, joined to the salary schedule.