Customer Service Representative IV pay range
State of Texas · class code 0138
- Class code
- 0138
- Pay group
- A17
- Pay unit
- Year
- State
- Texas
- The State of Texas published pay range for Customer Service Representative IV is $42,976 to $64,469 per year.
- Texas Comptroller of Public Accounts and the State Auditor's Office keys this classification as class code 0138.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
Texas Comptroller of Public Accounts and the State Auditor's Office publishes one State Auditor's Office job description (series) for the Customer Service Representative series, which includes this class. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Performs customer service work, providing external customer service support and receiving and responding to public inquiries for information and/or state services.
Examples of the work
Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Communicates with the public in person; by telephone, email, mail; or online. Enters information into databases, processes letters to customers, and performs other general clerical services. Receives and reviews documents for completeness and accuracy. Reviews and routes mail and other correspondence. Researches information to solve customer service problems. Performs related work as assigned. DESCRIPTION OF LEVELS Examples of work and descriptions are meant to progress through the levels.
Minimum qualifications
Experience in customer service, clerical, or administrative support work. Graduation from a standard senior high school or equivalent is generally preferred. Experience and education may be substituted for one another.
Quoted from the State Auditor's Office job description (series), read 2026-10-21.
Where this comes from
Texas Comptroller of Public Accounts and the State Auditor's Office publishes this figure in Classification Salary Schedule for Fiscal 2026-27, joined to the State's Position Classification Plan (SAO report 25-701). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay groups come from the State's Position Classification Plan, joined to the salary schedule.
Nearby classes in Texas
Customer Service Representative IV in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Mississippi | $33,600 | $59,050 | $33,600 to $59,050 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.