Unemployment Compensation Claims Supervisor pay range
Commonwealth of Pennsylvania · class code 22980
- Class code
- 22980
- Pay scale group
- ST 07
- Pay unit
- Year
- Bargaining unit
- F5
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Unemployment Compensation Claims Supervisor is $60,538 to $92,010 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 22980.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 08/17/2022.
What the state says the job is
This is supervisory work in processing, investigating, and examining UC benefit claims in an Unemployment Compensation Service Center. An employee in this class supervises UC claims staff engaged in processing and examining claims. Work involves assigning work to staff; reviewing staff workload and making reassignments to ensure adequate service is provided to claimants; interpreting and communicating policies and procedures; monitoring staff performance for adherence to goals, objectives, and standards; ensuring compliance with federal and state laws; and providing technical guidance to staff on unusual or difficult adjustments, determinations, overpayment cases, and appeal cases.
Examples of the work
• Evaluates and assesses UC claim processing through observation and reports to determine quality, appropriateness, and effectiveness in meeting claimants’ needs. • Interprets and communicates laws, policies, and procedures regarding unemployment compensation. • Reviews incoming call traffic to assist in determining staff assignments and assigns staff to different call groups as necessary. • Conducts periodic quality assurance monitoring of incoming calls; reviews benefits, timeliness, and quality (BTQ) reports and determination decisions; and takes action to correct deficiencies or errors. • Addresses problematic calls or customer complaints that cannot be resolved by staff.
Minimum qualifications
• One year of experience as an Unemployment Compensation Claims Examiner (commonwealth title); or • Five years of technical Unemployment Compensation claims experience which includes one year of experience in making determinations for monetary and non-monetary unemployment compensation claims; or • An equivalent combination of experience and training which includes one year of experience in making determinations for monetary and non-monetary unemployment compensation claims.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.