Unemployment Compensation Claims Intake Interviewer pay range
Commonwealth of Pennsylvania · class code 06600
- Class code
- 06600
- Pay scale group
- ST 05
- Pay unit
- Year
- Bargaining unit
- F1
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Unemployment Compensation Claims Intake Interviewer is $46,827 to $70,592 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 06600.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 08/17/2022.
What the state says the job is
This is technical work in processing requests for unemployment compensation and identifying eligibility for UC benefits in an Unemployment Compensation Service Center. An employee in this job obtains, verifies, and interprets information from claimants and employers to establish and process a UC claim. Work involves interviewing claimants and employers to gather, analyze, and interpret the information needed to identify applicable state and federal UC programs and to verify benefit eligibility within UC law. Work also involves identifying wage types, verifying wages to establish monetary eligibility, processing claim adjustments and overpayments, and disbursing funds for eligible claims within established timeframes. Work includes identifying fraud and identity theft and assisting claimants with completing fraud reports. Work may involve providing training and guidance to new employees.
Examples of the work
• Interviews claimants and employers via telephone or email to obtain information to determine program and wage types to build or modify a claim. • Verifies eligibility for initial, continued, supplemental, extended, and other UC benefits. • Determines wage and credit week usability and adds appropriate wages and credit weeks to a claim as required. • Identifies pending payments and evaluates if they are eligible to be released for payment. • Participates in the settlement of routine adjustments and overpayments including holiday and vacation pay, Code 7 and 6X eligibility, and Trade Act eligibility. • Resolves claims identified as having discrepancies.
Minimum qualifications
• Successful completion of the Unemployment Compensation Intake Interviewer Trainee (commonwealth title) program; or • Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or • Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.