Customer Experience Associate Trainee pay range
Commonwealth of Pennsylvania · class code 03875
- Class code
- 03875
- Pay scale group
- ST 04
- Pay unit
- Year
- Bargaining unit
- A1
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Customer Experience Associate Trainee is $41,506 to $61,927 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 03875.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/26/2025.
What the state says the job is
This is structured trainee work providing taxpayer and customer support in the Department of Revenue’s Customer Experience Center. An employee in this job participates in a six-month structured trainee program designed to develop the knowledge and skills necessary to respond to taxpayer inquiries and provide technical assistance on taxes and programs administered by the department. Work involves learning to utilize information systems to access and review taxpayer information; reviewing, interpreting, and explaining tax and program laws, rules, regulations, and procedures; and providing information, assistance, and services for tax related issues to taxpayers or their representatives, tax practitioners, and the public. Assignments increase in complexity and independence as learning progresses and technical proficiency is acquired.
Examples of the work
• Participates in formal and on-the-job training to gain knowledge of Pennsylvania tax laws and programs administered by the department. • Attends training on the department’s automated tax information systems and programs and learns to resolve technical and non-technical issues. • Provides technical responses and taxpayer assistance in the administration of Department of Revenue tax programs. • Corresponds verbally and in writing with customers regarding their accounts, outstanding tax liabilities, and delinquencies.
Minimum qualifications
• One year of experience maintaining fiscal or financial records; or • One year of customer service experience; or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.