Customer Experience Associate 1 pay range
Commonwealth of Pennsylvania · class code 03876
- Class code
- 03876
- Pay scale group
- ST 05
- Pay unit
- Year
- Bargaining unit
- A1
- State
- Pennsylvania
- The Commonwealth of Pennsylvania published pay range for Customer Experience Associate 1 is $46,827 to $70,592 per year.
- Commonwealth of Pennsylvania Office of Administration keys this classification as class code 03876.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The Commonwealth job specification for this class is published by Commonwealth of Pennsylvania Office of Administration. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 06/26/2025.
What the state says the job is
This is technical work providing taxpayer and customer support in the Department of Revenue’s Customer Experience Center. An employee in this job responds to taxpayer inquiries and provides technical assistance on the full range of taxes and programs administered by the department. Work involves utilizing information systems to access and review taxpayer information; reviewing, interpreting, and explaining tax and program laws, rules, regulations, and procedures; consulting with technical and professional personnel in the department to resolve complex or involved taxpayer inquiries; and providing information, assistance, and services for intricate tax related issues to taxpayers and their representatives, tax practitioners, and the public.
Examples of the work
• Provides technical responses and taxpayer assistance in the administration of Department of Revenue tax programs. • Corresponds verbally and in writing with customers regarding their accounts, outstanding tax liabilities, and delinquencies. • Reviews and interprets tax laws, rules, regulations, and procedures, and consults with other departmental and external sources to provide verbal and written information and assistance. • Accesses, reviews, and navigates the department's automated tax information systems to review and verify account information and verifies arithmetic entries on tax returns and related documents.
Minimum qualifications
• Successful completion of the Customer Experience Associate Trainee (Commonwealth title) program; or • Two years of experience maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or • An associate degree in finance, accounting, or a closely related field; or • An equivalent combination of experience and training.
Quoted from the Commonwealth job specification, read 2026-10-21.
Where this comes from
Commonwealth of Pennsylvania Office of Administration publishes this figure in Classification and Pay Plan (online, current annual salary ranges). Every number on this page is read from that document; nothing is estimated, modelled or averaged.
The Commonwealth also links this class code to its own job title and specification. That page is the official description of the classification; this page publishes its pay range.
The listed pay scale is available in the Commonwealth's current ST schedule.