User Support Specialist pay range
State of North Carolina · class code 31004082
- Class code
- 31004082
- Pay group
- DT07
- Pay unit
- Year
- State
- North Carolina
- The State of North Carolina published pay range for User Support Specialist is $70,528 to $105,793 per year.
- North Carolina Office of State Human Resources (OSHR) keys this classification as class code 31004082.
- This is the range the plan authorises, not the salary of any individual employee.
Class specification
The OSHR class specification for this class is published by North Carolina Office of State Human Resources (OSHR). The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 12/2021.
What the state says the job is
This is complex professional work in providing comprehensive and innovative planning and analytical and technical assistance to users in the preparation of programs and applications to support research, instructional and administrative activities within universities and state agencies. Employees may provide consultation, support and/or training for technology-based systems. Employees may provide support of hardware, applications, operating systems, and networking. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. These employees may participate in applications development, system integration and networking activities.
Knowledge, skills and abilities
Thorough knowledge, understanding and use of the principles, theories and practices pertinent to the area of responsibility. Thorough knowledge of appropriate security measures of the organization. Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity. Ability to implement and research appropriate new technologies. Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action.
Minimum qualifications
Bachelor's degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role; or Associate degree in computer science or an IT related field from an appropriately accredited institution and three years of experience in the information technology field related to the position's role; or High School or General Educational Development (GED) diploma and five years of experience in the information technology field related to the position's role; or an equivalent combination of education and experience. <h2
Quoted from the OSHR class specification, read 2026-10-21.
Where this comes from
North Carolina Office of State Human Resources (OSHR) publishes this figure in OSHR salary schedules, joined to Class Specifications. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their salary grades come from the Class Specifications, joined to the salary schedule.
Nearby classes in North Carolina
User Support Specialist in other states
| State | Minimum | Maximum | Per year at full time |
|---|---|---|---|
| Arkansas | $45,392 | $74,060 | $45,392 to $74,060 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.