IT Customer Support Analyst Senior pay range
Commonwealth of Kentucky · class code 21005069
- Class code
- 21005069
- Pay grade
- 12
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for IT Customer Support Analyst Senior is $3,036 to $4,857 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $36,426 to $58,282 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 21005069.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $3,036 | $4,553 | per month |
| Range 40-hour week | $3,238 | $4,857 | per month |
| Range Hourly | $18.68 | $28.02 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications.
What the state says the job is
Within Commonwealth of Technology (COT) and non-consolidated agencies, provides Information Technology (IT) technical support in a Help Desk/Service Desk environment. Provides assistance to users in identifying and diagnosing advanced issues that requires troubleshooting functions to identify core problem and determine resolution; and performs other duties as required.
Examples of the work
Provides IT technical support in a Help Desk/Service Desk environment. Provides technical assistance to users in identifying and diagnosing advanced issues and problems as they relate to computing capabilities. Provides troubleshooting to identify core problem and determine resolution. Categorizes and records complex reported issues and advises users on the appropriate courses of action. Mentors staff. Assesses customer issues, using an intermediate knowledge of desktop related hardware, software, and operating systems. Logs and tracks customer issues within the current IT Service Management platform.
Minimum qualifications
EDUCATION: High school graduate. EXPERIENCE, TRAINING, OR SKILLS: Two years of experience as an IT Customer Support Analyst or three years of experience in IT customer service, computing systems support, or production support. Substitute EDUCATION for EXPERIENCE: Additional education in computer science, business or public administration, or a related field will substitute for required experience on a year-for-year basis. Substitute EXPERIENCE for EDUCATION: Additional experience in IT customer service, computer systems support, or production support will substitute for the education requirement on a year-for-year basis OR a certification in an IT-related field will substitute for the required education.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.