Consumer Complaint Investigator II pay range
Commonwealth of Kentucky · class code 20001881
- Class code
- 20001881
- Pay grade
- 14
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for Consumer Complaint Investigator II is $3,673 to $5,877 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $44,074 to $70,518 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 20001881.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $3,673 | $5,509 | per month |
| Range 40-hour week | $3,918 | $5,877 | per month |
| Range Hourly | $22.60 | $33.90 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 10/16/2023.
What the state says the job is
Performs professional level work in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulations Mediates compliance violations where legal action is not appropriate; and performs other duties as required.
Examples of the work
Works independently in the performance of professional level work in the examination, evaluation, and investigation of highly complex complaints concerning potential violations of program laws and regulations, and selects the appropriate strategy for complaint resolution. May oversee other staff in complex investigations. Conducts field investigations and interviews as well as investigates complaints through oral and written communications to parties involved in the complaint. Mediates complaints where legal action is not appropriate or necessary. Obtains necessary facts and documentation to justify legal action. Coordinates enforcement with federal, state, and local agencies.
Minimum qualifications
EDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field. Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: Experience in investigating, auditing, consumer education, mediating or resolving complaints or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
Special requirements
Must possess and maintain a valid driver's license prior to employment in this job classification. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.
Nearby classes in Kentucky
Consumer Complaint Investigator II in other states
| State | Entry | Midpoint | Per year at full time |
|---|---|---|---|
| Oklahoma | $30,593 | $127,058 | $30,593 to $127,058 |
Each state publishes its own range for a classification with this exact title. Duties, grade structures and bargaining units differ between states, so read each class page before comparing.