Citizen Assistance Specialist pay range
Commonwealth of Kentucky · class code 20001836
- Class code
- 20001836
- Pay grade
- 15
- Pay unit
- Month
- Alternate ranges
- 3
- State
- Kentucky
- The Commonwealth of Kentucky published pay range for Citizen Assistance Specialist is $4,040 to $6,464 per month, spanning every alternate range the plan defines.
- Kentucky publishes an entry rate and a midpoint for each pay grade, not a maximum, so the upper figure on this page is the grade midpoint.
- That works out to about $48,483 to $77,574 a year at full time.
- Kentucky Personnel Cabinet keys this classification as class code 20001836.
- The plan defines 3 alternate ranges for this class, so the rate depends on which criteria an employee meets.
- This is the range the plan authorises, not the salary of any individual employee.
Alternate ranges
| Range | Entry | Midpoint | Basis |
|---|---|---|---|
| Range 37.5-hour week | $4,040 | $6,060 | per month |
| Range 40-hour week | $4,310 | $6,464 | per month |
| Range Hourly | $24.86 | $37.30 | per hour |
Which alternate range applies is set by the plan's own criteria (experience, certification or assignment). The criteria text lives in the source document.
Class specification
The Personnel Cabinet class specification for this class is published by Kentucky Personnel Cabinet. The passages below are quoted from it as published, not paraphrased, and cut to their opening sentences; the full specification is the authority on duties and qualifications. It was last revised 09/16/2023.
What the state says the job is
Provides assistance to the public regarding complex issues and complaints about government services. Performs case reviews, research activities, special studies, and investigations concerning complaints; Identifies complaint trends and makes recommendations for correction; and issues corrective action plans to agencies; and performs other duties as required.
Examples of the work
Receives and answers questions from the public regarding government agency programs available to address particular problems. Investigates complaints from the public regarding the provision of governmental services or the treatment received from governmental employees. Elicits information from complainant, employee, and managers concerning specific incidents. Attempts to resolve problems where possible or forwards detailed reports to superiors where necessary. Issues corrective action plans. Identifies trends in service complaints and makes recommendations to management for improvement in service delivery. Reviews program materials to stay abreast of program availability.
Minimum qualifications
EDUCATION: Graduate of a college or university with a bachelor's degree. EXPERIENCE, TRAINING, OR SKILLS: Must have three years of professional public relations or public service experience. One year of the required experience must be in a human services field or program. Substitute EDUCATION for EXPERIENCE: Master's degree in social work, sociology, psychology, nursing, public administration, health or related field supplemented by two years of professional public relations, or public service experience (one of which must have been in a human services field or program) will substitute for the required experience. Substitute EXPERIENCE for EDUCATION: Professional experience in directly administering employment and training programs, unemployment insurance, social services, social insurance or health services programs will substitute for the required education on a year-for-year basis.
Quoted from the Personnel Cabinet class specification, read 2026-10-21.
Where this comes from
Kentucky Personnel Cabinet publishes this figure in Classified and Unclassified 37.5 and 40-Hour Salary Schedule, effective September 16, 2026. Every number on this page is read from that document; nothing is estimated, modelled or averaged.
Job titles and their pay grades come from the Job Specification Search, joined to the salary schedule.